Frequently Asked Questions
Everything you need to know about our wool felt pennants and home decor.
What materials are your pennants made from?
All of our pennants, flags, and banners are handcrafted from high-quality, American-made wool felt, ensuring a vintage look and feel that lasts for years.
How long will it take to receive my order?
Standard in-stock items typically ship within 3-5 business days. Custom orders and made-to-order items may take 2-4 weeks to manufacture before shipping.
Do you offer custom designs for homes or businesses?
Yes! We specialize in custom wool felt products. You can use our custom designer tool on the website or contact our team for bulk orders and unique collaborations.
What is your return policy?
We accept returns on all standard, non-custom items within 30 days of delivery, provided they are in original condition. Please note that custom and personalized items are final sale.
How should I hang my pennant or banner?
We recommend using thumb tacks, framing, or non-damaging adhesive strips. For larger banners, our brass grommets make it easy to hang using nails or hooks.
Do you ship internationally?
Yes, we ship our products worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.